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Spacefinder – the final report

Last year, ethnographic research into the experience and behaviour of students at Cambridge University led the Futurelib Programme to pilot a new web-based service to assist in the location of study spaces: Spacefinder.

The pilot service, which has now been running for 8 months, has been extremely popular, receiving rave reviews in student newspapers and on social media. The second version of the software was released in April and we are now exploring how to support the service beyond its pilot phase.

In design terms, Spacefinder is what is known as a minimum viable product. It was built in just 6 weeks and launched with just enough features gathered from our initial research to ensure its deployment and use, ahead of its continued development.

It is also important to note that we did not arrive at Spacefinder by gathering information on professed user need, but through research into user behaviour. Students would never have told us that they needed a space finding tool, but this project clearly proved that they did. The journey from user behaviour to concept to service is explored in detail in our new report.

Download the Spacefinder Project final report
> Access Spacefinder

Spacefinder: Round 2!

Hello everyone! It’s been a while since we talked to you about the progress with Spacefinder, but with Version 2 having just been released there is no better time than the present…

The service has been extremely popular and is still experiencing high volumes of traffic. Just in time for exams (and the admittedly unfortunate, but also inevitably unavoidable need for revision) Spacefinder Version 2 is now live. So if you need to avoid distractions, or fancy finding your new ‘home’ for the next few weeks, you know where to look! The new release of Spacefinder is jammed full of new ways to find study spaces, and many other changes have been made to the software after a series of usability tests with students.

Header1 person with Macs

To refresh your memories: The initial launch of Spacefinder was completed with an MVP, not a Most Valuable Player, we’re obviously far too democratic for that(!), but a Minimum Viable Product, i.e. a product that has enough features gathered from research to ensure its deployment and use, ahead of continued development and updates. A key advantage of this approach is the ability to test a product hypothesis with minimal resources, whilst also making the product itself available to users as soon as possible. This does mean however that the initial product was only likely to satisfy a certain percentage of user needs, hence the need for a new prototype iteration.

Throughout the first release members of the project team have been adding new spaces (we’re now at 191, whoop whoop!), editing existing spaces to add more information, and generally working very hard to make sure the service runs as smoothly as possible. At the same time we’ve been listening to our users and observing their use of Spacefinder, which has fed in to a redesign of the software prior to its second release.

editathon

The project team during a Spacefinder ‘Editathon’ (Photo – Andy Priestner)

Larger images have been included, as it was found that users didn’t use the written descriptions of the spaces on offer and instead mostly used pictures of the spaces (well, they are pretty). There is now the option to load more spaces with searched criteria after the initial list of results, and the button for this has been placed in a prominent location on screen. Colour coded pins distinguishing between library and non-library (e.g. cafes and bars) spaces have also been added to the map display screens.

Screen snip1

The bulk of the updates however were related to how users actually search for spaces. Due to popular demand the shiny new Spacefinder now includes:

  • Lots more facilities, and the ability to search for spaces using these as filters. Added facilities include the presence of bike racks (absolutely essential in Cambridge!), individual study spaces, adjustable furniture, baby changing facilities and gender neutral toilets.
  • Added disability information: Whether spaces are wheelchair accessible, have parking for blue badge holders, have toilets accessible to disabled people or hearing induction loops. These important categories have now all been added as filters with which users can search.

A promotional campaign for the new software is getting off the ground as I write. You will no doubt bump into many of our beautiful new posters around the city (thanks to Amy Theobald for these), you will be able to keep up to date with progress via Twitter using the hashtag #spacefinder, and the project team will soon be coming to a Location Near You to both promote and demo the revamped service. The Futurelib programme is also now on Facebook (linked below) so go there and like us – thanks!

https://www.facebook.com/futurelibprogramme/

David

[Header image Boxing Cake by Eldriva]

[Renewal kagurazaka information center image by MENI from ASO! & Soothe]

 

Protolib – the final report

Since November last year the Futurelib programme has been engaged in intensive exploration of how spaces in the University of Cambridge’s libraries are being used. Entitled ‘Protolib’ – literally prototyping libraries – the project has involved the creation and ethnographic observation of different types of library environments over a period of several months, and the collection of a huge quantity of data. Following a phase of data mapping and analysis we are now ready to share our findings, amongst them: the hierarchy of working activities; the intensity gradient; and a range of specific design suggestions for library spaces. Although these findings naturally focus on Cambridge libraries we feel sure that they will have application and value beyond this University. The project has been illuminating and occasionally surprising and has once again reinforced to us the value of user experience research methods and design thinking.

> Download the Protolib Project final report

Scenes from the Protolib bunker

Hello Futurelib blog reader! It’s been a long time hasn’t it? We’ve been on something of a rollercoaster ride since our last post here in mid-January. It’s been non-stop, very fast, occasionally hair-raising, but mainly exciting. As I write the ride has slowed down (a little) and we’re heading for the exit.

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PROTOTYPE LIBRARY SPACES ARE ON THEIR WAY!

A very brief bit about me:

I’m David Marshall, usually found working in Reader Services at the UL. I joined the Protolib project full time recently after being part of the initial project group, and have spent the last two weeks helping to prepare for the next stage of its implementation.

Where we are with the project:

The working routines of both researchers and students involve a wide range of different activities and preferences.  The Protolib project is exploring how we as libraries can best support these, in terms of the provision of physical library spaces.

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The Big LEGO Workshop

As the Protolib project continues we are currently feeding user study space preferences into new prototype spaces that will be launched in January 2016 inside and outside of libraries. Alongside these new spaces we also hope to gather further information on use of existing study spaces in libraries (Cambridge librarians – watch out for a briefing announcement if you want to get involved). Much of the information gathered so far was derived via the Big LEGO Workshop which took place on Wednesday 2nd December and was attended by students and researchers at all levels and from many different disciplines. Kirsten Lamb, a member of the Protolib project team, was one of a number of librarian participants. Here are her thoughts and reflections on the afternoon…

Here’s a LEGO fact for you: did you know that using only six of the eight-stud LEGO bricks you can build 915,103,765 different combinations? That’s quite the variety from a humble plastic brick and after building models with students from throughout Cambridge at the Big LEGO Workshop for the Protolib project I’m inclined to think that there are a similar number of permutations in study space preferences. Not only did the workshop reveal a wide variety of study needs across the group, but individuals expressed contrary needs depending on what task they were involved in. What does this mean in terms of designing library spaces? Can we be all things to all people all the time? Should we even try? The ideas we grappled with during the workshop were much bigger than our miniature models suggested.
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The North Star Project

Hot on the heels of the launch of the Protolib project, of which more soon, this post unveils the brand new North Star project which will run in parallel to Protolib. North Star will explore the potential value of a new (as yet unbuilt) research platform intended for Cambridge University’s academic and researchers. The idea is that this platform (or layer) – the North Star of the project title – might:

  • simplify the publication process for academics
  • promote academics and their research output via a single academic profile
  • act as a shopfront for Cambridge University’s world-leading research
  • build research collections for a Cambridge journal, department, or research groups
  • ensure compliance with requirements for the next Research Excellence Framework Continue Reading

Protolib: prototyping library spaces at Cambridge University

PROTOLIB: a Cambridge University project exploring user experience of library spaces through a process of prototyping and ethnographic research. Protolib’s findings will directly inform our choices and priorities when building new library environments or modifying existing spaces to better fulfil the needs of 21st Century students and researchers.

We all know that use of academic library spaces has changed and is still changing all around us. The wider availability of electronic materials has led to increased remote use of our services and an understanding that libraries have embraced digital. Elsewhere the perception that we are only about books and silent disciplined study persists and sets the tone for our interactions with students and researchers, as does the idea that information is free and that librarians are simply relics of a bygone era when it was all under lock and key. However widespread and inaccurate these beliefs may be the reality is that footfall and printed book loans are now falling in many libraries and have been for some time. However, in other libraries, footfall is steady or increasing as we see users choosing to visit the library for reasons other than printed collections, to: seek staff advice and assistance; work alongside their friends; access computers; or work in a particular type of study space. What are the reason why some of today’s students, researchers and academics choose to visit libraries while others do not? Protolib hopes to find some answers to these questions.

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“That I Like!” – the launch of Spacefinder

“It’s a brand new website that shows you the library spaces and cafes where you can study across Cambridge…”

ffdemo

Me mid-demo last Tuesday (Photo: Angela Pittock)

I probably said that sentence (and variations of the same) at least 500 times last week as I promoted the heck out of the new Spacefinder service from behind the libraries stall at Cambridge University’s 2015 Freshers’ Fair. Thankfully I was to discover that as far as the new undergraduates were concerned Spacefinder as good as sold itself. Almost everyone I spoke to seemed to grasp the value of the service immediately. And for those understandably overwhelmed at the prospect of starting their academic careers, the look in their eyes suggested that Spacefinder might just offer something of a light in the darkness.

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WhoHas? The final report on Cambridge’s sub-lending experiment

Here at Cambridge University, during Easter Term of last year, we explored the idea of enabling sub-lending between peers at three different site libraries selecting Facebook Groups as our platform. Although the project was unsuccessful in terms of the number of legitimised sub-lending transactions, the student diary studies and exit interviews undertaken proved very illuminating. Final report (PDF).

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